Returns & Exchanges

Thank you for your purchase from PowerUp Gems. 
  • Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at hello@powerupgems.com to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.
  • We offer free return shipping on all orders within the United States. International, FPO, and APO orders do not receive free return shipping.
  • From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.
  • Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.
  • If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at hello@powerupgems.com.